Returns & Refunds
Magnet Rocks offers a 30-day return policy. You have 30 days after receiving your order to request a return.
Returned jewelry must be unworn, unused, and in the same condition in which it was received. It should include its original packaging and proof of purchase.
To request a return, email customer-service@magnetrocks.net. Once approved, we will provide return instructions.
Damaged or Incorrect Items
Inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exchanges
We replace items that arrive defective or damaged. Email customer-service@magnetrocks.net to request an exchange.
Refunds
After receiving and inspecting your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or card issuer.
Return Shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Mail approved returns, with a copy of the receipt, to:
Magnet Rocks
2987 Bellevue Avenue
Daytona Beach, Florida 32124
For questions, email customer-service@magnetrocks.net.